FAQ

Getting started

What is Infinario?

Infinario is a cloud player analytics platform for game designers. It is best used for getting insights on how to make various parts of your game better including game design, acquisition, monetisation or retention.

How does Infinario work?

INFINARIO works by collecting and analyzing actions that players make in your game. After integrating the game you get access to all analytic features (reports, segmentations, funnels, …) and scenarios (emails, push notifications, web hooks, …).
These features help you answer questions about player behavior and solve your issues in the engagement and the monetisation of your game.

What events should I track?

With Infinario you choose which events you want to track. You can follow our in-app tutorial in Tracking player actions or you can have a look at our complex guide to event tracking in the Cookbook.

Where can I find tracked events?

Every tracked event is added to some player. You can list all players by clicking on Players section. If you have tracked at least one event, you should see a player in the player list. After you click on him, you should see a list of all events tracked to this player on the right side of your screen.

How to delete tracked data?

If you tracked incorrect data or you are just trying out tracking you can always delete players, player attributes or player events in the section Overview > Data management > Delete data. Deleting events, attributes or customers will not delete your saved dashboards and analyses.


Integration

How is offline data tracked?

When using Android, iOS or Unity SDKs offline data is tracked into internal database and sent the next time player goes online. This tracking is handled automatically and you don’t need to persist the data yourself.

Does INFINARIO impact technical performance?

No, INFINARIO does not impact technical performance of your game at all. All our SDKs are heavily optimized for the best performance and for the lowest possible network usage possible.


Project Management

How to invite colleagues into my project?

You can invite colleagues to your project in the section Overview > Users by clicking on the Invite user button.


Haven’t found your answer?

Our friendly support team would be happy to help.
Contact live support or feel free to email us at support@infinario.com